Prime 6 Tricks to Fight Broadband Scams


Based on the ICO, broadband rip-off calls rank as the commonest rip-off sort, with over 1,700 broadband-related nuisance calls between December 2021 and Might 2022. 


However how are you going to spot and cease these nuisance calls, and what do you have to do if you end up on this scenario?


Along side the broadband specialists at Uswitch, we have now put collectively some easy-to-follow recommendation that will help you keep secure and ready in opposition to broadband scams: 

1. Prevention is best than a remedy

In the event you’re signing up for one thing on-line, the best approach to make sure you don’t get unwelcome calls is to look very fastidiously on the checkboxes you’re requested to tick. Generally ticking a sure field may give the service supplier freedom to share your particulars with a variety of different corporations, who may then share your particulars to additional phone gross sales corporations.

If you wish to make completely positive you don’t get these calls, it’s important to look very intently on the corporations you enable to contact you. If the small print mentions ‘trusted events’ or ‘third events’, you can be permitting the corporate to go in your particulars to them at will.

2. Change your settings to dam these calls

On an iPhone, you possibly can simply block numbers by hitting the ‘i’ image beside it. You’ll be able to then handle blocked numbers by going to your cellphone settings and selecting the Cellphone possibility. You’ll then be capable of click on into a listing of numbers which are blocked in your iPhone.


On an Android cellphone like Samsung or Sony, you possibly can simply block numbers within the name log by deciding on the ‘extra’ or the three dots image the place you possibly can add to a reject record. You’ll then be given the choice so as to add the quantity to your reject record, which ought to cease the nuisance calls and texts. Alternatively, you’ll see an possibility to dam a quantity whenever you grasp up.

3. Use an app to dam numbers

Whilst you can block particular person numbers in your cellphone settings, there are many free apps on the market that offers you extra management over who contacts you. 


‘Hiya’, previously generally known as WhitePages, routinely identifies over 400 million nuisance numbers each month and can assist you safely determine those you wish to settle for. Different apps which are secure to obtain embrace Mr Quantity, Truecaller and YouMail Visible Voicemail. You’ll be able to see what these apps do in additional element right here.


Earlier than downloading any utility at all times remember to verify the privateness insurance policies, and solely obtain content material from trusted sources, e.g., the Apple Retailer. 

4. Your broadband supplier is extremely unlikely to name out of the blue

Do not forget that if there is a matter together with your router or broadband, your ISP received’t at all times find out about them routinely. You would want to contact buyer help to report any drawback. If an issue was seen together with your batch of routers, your ISP would most definitely make an official assertion – most definitely in an e-mail to your registered account, or by way of a letter, not a cellphone name.


If there was an issue together with your router, there are easy checks to be carried out earlier than checking the router itself. All authentic, educated broadband customer support representatives will ask a buyer to run these when contacted. Bear in mind this. 

5. Know the appropriate issues to ask when you suspect a scammer has contacted you

  • Ask them who your broadband supplier is – In the event that they don’t know, or the reply is one thing obscure like Openreach, then the decision is probably going not real. Respectable BT buyer help employees wouldn’t confer with your supplier as ‘BT Openreach’

  • Ask them what mannequin your router is – If it’s a generic reply akin to ‘BT Hub’ then be cautious. If there was an issue, as they declare, they’d already know immediately.

  • Google the cellphone quantity that you simply acquired the decision from. If it’s a quantity related together with your supplier, it will likely be made apparent. If it’s exhibiting outcomes used for a rip-off, be cautious.

  • They need to by no means insist you run checks in your laptop or ask for distant entry to your laptop.

  • All the time ask why – in the event that they name you, the caller shouldn’t be asking any private questions, particularly not financial institution particulars or passwords. By no means give out any of this info.

6. It’s at all times higher to be secure than sorry

In case you are uncertain, it’s at all times higher to be secure than sorry. Clarify to the caller that you’re busy and can contact your supplier’s customer support staff immediately after. If the caller is real, they are going to perceive and permit this. And be cautious of any pressing tone at this level, as authentic callers out of your supplier are educated to not grow to be irate.


Some scammers will try and hold the road open to allow them to faux to be the corporate, so if attainable, name your supplier on one other cellphone or use one other technique of communication akin to a stay chat. You possibly can name another person after alternatively to clear the road first.

8 tell-tale indicators of a broadband rip-off name:

  • Saying they’ve discovered an issue together with your laptop and wish entry

  • Asking for banking or card info, your PIN code or a password

  • Mentioning something associated to PayPal or cash transfers

  • Stating your broadband had been hacked

  • Mentioning your IP tackle and saying it’s been compromised

  • Demanding or asking for something

  • Having an pressing or demanding tone

  • Saying phrases akin to ‘we’re calling out of your service supplier’


Chris Value

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